Why doesn’t the Appareo Virtual File System appear when I insert the recorder’s SD card into my computer’s card reader?

The Appareo Virtual File System (AVFS) driver is installed automatically with AS Flight, Appareo Transfer Utility, and the Playback Utility. If it’s not appearing, try the steps below.

  1. An antivirus program is blocking the drive from launching. Verify that your antivirus software is allowing the virtual drive to launch.
  2. The Appareo Virtual File System driver wasn’t fully installed. Re-download the Appareo Virtual File System driver.
    • 1. Log in to your FDM portal account. Click Software Downloads to see the Appareo software that you’ve added to your account.
    • 2. On the Software Downloads page, scroll down and click Appareo Virtual File System to re-download the driver.
  3. The AVFS or Dokan library properties on your computer are incorrect.
    • 1. Click the Windows Start button on the lower left corner of your screen.
    • 2. Search for “Services” using the search field and click Services from the search results.
    • 3. Click Appareo Virtual File System in the Services window.
    • 4. Verify the following properties:
      • a. It has a status of “Running.”
      • b. It has a startup type of “Automatic.”
    • 5. Repeat the steps above for the DokanMounter service.
  4. Virtual drives are blocked. Verify that your IT department does not have a policy or use an antivirus utility that actively blocks virtual drives.
  5. The SD card drive is permanently mapped to a drive letter location. If the SD card drive is permanently mapped to a drive letter location, then the Windows process for assigning a drive letter doesn’t trigger when an SD card is inserted and the AVFS driver does not check for Appareo files. Using a USB SD card reader will fix the issue unless the USB ports are also hard-mapped.