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Knowledge Base

  • FAQs
  • Configuration Tool
  • Why do I have a FAIL on my recorder’s built in tests?

Why do I have a FAIL on my recorder’s built in tests?

Refer to the troubleshooting steps in Why is the LED status light on my recorder red?

  • Appareo Transfer Utility (ATU)
    • When are flight files uploaded to Appareo EnVision?
    • What are the system requirements for installing the Appareo Transfer Utility?
    • Why does the Appareo Transfer Utility not upload audio and imagery data to the Appareo Flight Data server?
    • Error Message: Appareo Transfer Utility must be installed using an administrator account
    • Error Message: There was an error communicating with the API
    • Error Message: The company or user is disabled.
  • Configuration Tool
    • Why do I get a message that says “You have been disconnected from the device” when I log in to the Configuration Tool?
    • Why is attitude information incorrect even though I calibrated it?
    • Why can't I connect to the Configuration Tool?
    • Why do I have a WARNING on my recorder's built in tests?
    • Why do I have a FAIL on my recorder’s built in tests?
  • AS Flight
    • What do I do if my network access rules prevent me from registering my copy of AS Flight?
    • What are the requirements for installing AS Flight on my computer?
    • Why do I get an error message that says “AS Flight Analysis Software cannot find any data in this file to display” when I attempt to open a data file?
    • I exported a .csv file from AS Flight and the time column does not display hours. How can I fix this?
    • What are the recommended requirements to use the synchronized playback feature in AS Flight and the Playback Utility?
    • Why do the screens blink and flash back and forth while using the synchronized playback feature in AS Flight and the Playback Utility?
    • While using the synchronized playback feature in AS Flight and the Playback Utility, I am able to review inertial data for all of my flights, but I am only able to play back audio and imagery for a couple of flights. Why is this happening?
    • Why don’t I see imagery or terrain in AS Flight?
  • Software - General
    • Can any of Appareo’s software applications be run from a virtual machine?
    • How do I re-download an Appareo software program?
    • What computer operating systems are compatible with Appareo software programs?
    • How can I change my FDM Portal password?
  • Appareo EnVision
    • Why don’t I don’t see imagery or hear audio when I review flight files that I have downloaded from Appareo EnVision?
    • Is AGL eventing available for all parts of the world?
    • When using Appareo EnVision, how do I know if our operation’s flight rules have been exceeded?
    • Why do I get an error message when I attempt to log into my Appareo EnVision account?
    • How do I change my Appareo EnVision account password?
  • Recorder - General
    • What certification is available for AIRS-400 and Vision 1000?
    • What do AIRS-400 and Vision 1000 cost?
    • How much time is required to install AIRS-400 and Vision 1000?
    • What about pilots who don’t want to be recorded?
    • Data is already stored on our avionics, why do we need this?
    • What if it records info that will come back to bite us after an accident?
    • Will our insurance costs go down if we implement AIRS-400 or Vision 1000 and the Appareo FDM software suite?
    • Do you have an example of how this helped an organization?
    • Why are there flight file numbers missing from the flight file sequence on my SD card?
    • Will the recorder stop recording if the SD card becomes full during a flight?
    • Why is the SD card storage capacity viewed on my computer smaller than the storage size printed on the card?
    • Does AIRS-400 or Vision 1000 have discrete channels?
    • Why is the LED status light on my recorder red?
    • Why is the LED status light on my Vision 1000 yellow?
    • Is the data that is recorded by AIRS-400 and Vision 1000 secure?
    • Can AIRS-400 or Vision 1000 be used as a “black box” device?
    • What do the recorder's flight file names mean?
    • How do I make sure that my recorder has the latest firmware?
    • I’m unable to power on the recorder and connect it to a computer via Ethernet
    • It’s not required equipment, so why do we need it?
    • Why is the LED status light on my AIRS-400 yellow?
    • How do I reformat the SD card?
  • Playback Utility
    • What are the recommended requirements to use the synchronized playback feature in AS Flight and the Playback Utility?
    • Why do the screens blink and flash while using synchronized playback in AS Flight and the Playback Utility?
    • While using the synchronized playback feature in AS Flight and the Playback Utility, I am able to review inertial data for all of my flights; but, I am only able to play back audio and imagery for a couple of flights. Why is this happening?
    • Why don’t I see imagery or hear audio when I review flight files downloaded from Appareo EnVision?
    • When reviewing my recorded flights in the Playback Utility, is it better to view them directly from the SD card, or should I first download them to my local computer?
    • How do I manage the thousands of individual .jpg and .wav files that were created when I exported from the Playback Utility? (Vision 1000 only)
    • Why do I get an error message that says “ADSP stream contains no data. Contact Appareo Support.” when I attempt to view flight files in the Playback Utility?
    • How do I pause imagery playback in the Playback Utility?
    • Why am I able to view the inertial and parametric data for my flight in the Playback Utility, but cannot hear the audio or view the imagery?
  • Appareo Virtual File System
    • What happened to the non-flight files that I copied onto the recorder's SD card?
    • Why do two drives appear when I insert the recorder's SD card into my computer’s card reader?
    • Why doesn’t the Appareo Virtual File System appear when I insert the recorder's SD card into my computer’s card reader?
  • Memory Access Utility
    • How do I retrieve data from the recorder's internal memory if I have lost/damaged my SD card?
    • When I am preparing an SD card in the Memory Access Utility, why do I get an error that says “There was an error preparing the card”?
    • I prepared an SD card to retrieve data from a recorder using the Memory Access Utility. Why doesn’t the recorder's LED status light change when I insert the SD card into the recorder?
    • What am I getting an error when trying to merge Vision 1000 files?
    • How long does it take to extract files from the recorder’s internal memory?
    • Can I extract specific flights from the recorder’s internal memory?
    • How do I prepare an AIRS-400 SD card to extract data from the recorder?
  • GAU 2000
    • Can I purchase a different SD card to use with my GAU 2000?
    • Can I use a different coaxial cable for the GPS than the one included with the GAU 2000?

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Fargo, ND 58102

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