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FAQs
Appareo Transfer Utility (ATU)
6
When are flight files uploaded to Appareo EnVision?
What are the system requirements for installing the Appareo Transfer Utility?
Why does the Appareo Transfer Utility not upload audio and imagery data to the Appareo Flight Data server?
Error Message: Appareo Transfer Utility must be installed using an administrator account
Error Message: There was an error communicating with the API
Error Message: The company or user is disabled.
View all 6 articles
Configuration Tool
5
Why do I get a message that says “You have been disconnected from the device” when I log in to the Configuration Tool?
Why is attitude information incorrect even though I calibrated it?
Why can't I connect to the Configuration Tool?
Why do I have a WARNING on my recorder's built in tests?
Why do I have a FAIL on my recorder’s built in tests?
View all 5 articles
AS Flight
8
What do I do if my network access rules prevent me from registering my copy of AS Flight?
What are the requirements for installing AS Flight on my computer?
Why do I get an error message that says “AS Flight Analysis Software cannot find any data in this file to display” when I attempt to open a data file?
I exported a .csv file from AS Flight and the time column does not display hours. How can I fix this?
What are the recommended requirements to use the synchronized playback feature in AS Flight and the Playback Utility?
Why do the screens blink and flash back and forth while using the synchronized playback feature in AS Flight and the Playback Utility?
View all 8 articles
Software - General
4
Can any of Appareo’s software applications be run from a virtual machine?
How do I re-download an Appareo software program?
What computer operating systems are compatible with Appareo software programs?
How can I change my FDM Portal password?
View all 4 articles
Appareo EnVision
5
Why don’t I don’t see imagery or hear audio when I review flight files that I have downloaded from Appareo EnVision?
Is AGL eventing available for all parts of the world?
When using Appareo EnVision, how do I know if our operation’s flight rules have been exceeded?
Why do I get an error message when I attempt to log into my Appareo EnVision account?
How do I change my Appareo EnVision account password?
View all 5 articles
Recorder - General
22
What certification is available for AIRS-400 and Vision 1000?
What do AIRS-400 and Vision 1000 cost?
How much time is required to install AIRS-400 and Vision 1000?
What about pilots who don’t want to be recorded?
Data is already stored on our avionics, why do we need this?
What if it records info that will come back to bite us after an accident?
View all 22 articles
Playback Utility
9
What are the recommended requirements to use the synchronized playback feature in AS Flight and the Playback Utility?
Why do the screens blink and flash while using synchronized playback in AS Flight and the Playback Utility?
While using the synchronized playback feature in AS Flight and the Playback Utility, I am able to review inertial data for all of my flights; but, I am only able to play back audio and imagery for a couple of flights. Why is this happening?
Why don’t I see imagery or hear audio when I review flight files downloaded from Appareo EnVision?
When reviewing my recorded flights in the Playback Utility, is it better to view them directly from the SD card, or should I first download them to my local computer?
How do I manage the thousands of individual .jpg and .wav files that were created when I exported from the Playback Utility? (Vision 1000 only)
View all 9 articles
Appareo Virtual File System
3
What happened to the non-flight files that I copied onto the recorder's SD card?
Why do two drives appear when I insert the recorder's SD card into my computer’s card reader?
Why doesn’t the Appareo Virtual File System appear when I insert the recorder's SD card into my computer’s card reader?
View all 3 articles
Memory Access Utility
7
How do I retrieve data from the recorder's internal memory if I have lost/damaged my SD card?
When I am preparing an SD card in the Memory Access Utility, why do I get an error that says “There was an error preparing the card”?
I prepared an SD card to retrieve data from a recorder using the Memory Access Utility. Why doesn’t the recorder's LED status light change when I insert the SD card into the recorder?
What am I getting an error when trying to merge Vision 1000 files?
How long does it take to extract files from the recorder’s internal memory?
Can I extract specific flights from the recorder’s internal memory?
View all 7 articles
GAU 2000
2
Can I purchase a different SD card to use with my GAU 2000?
Can I use a different coaxial cable for the GPS than the one included with the GAU 2000?
View all 2 articles
