Quality Process

Certificate of Compliance (CoC) – This document is required by default for all deliveries to Appareo. This is a statement that can be a separate document with the packing slip or printed as a part of the receipts packing slip. In spirit, the document is a statement from the supplier’s designated quality team that the product delivered meets the supplier’s quality standards.

Design Product and Assembly Review (DPAR) – Especially for custom components, the specification (drawings, models, etc.) will be reviewed with the supplier in a virtual or face-to-face meeting to discuss the design to identify the opportunities, challenges, and blockers that affect quality, yield, cost, or delivery. The supplier will support the conversation by actively engaging in the discussion to steer the design towards the core capability of the manufacturing process. Participation does not guarantee the award of the program, but does give the supplier ample opportunity to prove their technical expertise and commercial competitive as the component may be submitted for bid to include the supplier’s competitors prior to start of product tooling.

First Article Inspection (FAI) – Certifies that each “sample” unit was produced and inspected according to the customers’ specifications, and includes all physical, material, and chemical test data relative to the part specification. This complies with AS9100D compliant product design.

Production Part Approval Process (PPAP) – This is based on an Advanced Quality Product Planning (APQP) standard. Appareo may require that the supplier submit data or components to prove a controlled manufacturing process that produces product to Appareo’s required level of quality. Download the Appareo PPAP

Return Merchandise Authorization (RMA) – If Appareo determines that a delivered product is Non-Confirming Material (NCM), Appareo will generate a Defective Material Report (DMR) and ask the supplier for a reference RMA when returning the product.

Supplier Corrective Action Request (SCAR) – Depending on the quantity, value, or criticality of the situation, Appareo may require the supplier to submit a corrective action to correct the non-conformance of a component. Appareo may ask for a credit memo from the supplier to reconcile the cost of the non-conformance. Appareo may require the supplier to submit a detailed corrective action to ensure containment and prevention of the non-conformance by utilizing “Lean” tools such as:
 

• 8 Disciplines (8D)
• Fishbone diagrams
• Five “Whys”